If goods are not fit for consumption of receipt of delivery please notify us immediately. Do not consume product that you believe may not be at the right temperature, or not fit for consumption.
Most of the products on our site are perishable. This means that the right to cancel a contract does not apply, and we cannot accept returns. However, sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 24 hours before the date your delivery is due, it may be possible to cancel the order for full refund.
For non-perishable goods, your legal rights to cancel still apply.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.
Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.